PO Box 739
Ball, LA 71405
Support is generally handled from 8:30 - 5:30 Central time. Clients are provided with a contact procedure (not publicly published) on how to escalate calls in the event of a pressing need.
I generally provide client support via a web-based remote control feature. The client's staff must initiate the session and has the ability to disconnect at any time. Of course, all of the keystrokes and data transferred during one of these sessions is encrypted.
You can choose from one of the options below to get started, or call my support line at 318-290-3160. (If you have not called this line before, you will be prompted for your name.)
During normal hours, someone is paged if a technician is not online.
- Enter name and telephone number.
- Click on Enter Support Queue button.
- Click on the DOWNLOAD button at the bottom of the next page.
- When prompted by "File Download" dialogue, choose "Open" or "Run" for the Support Applet to download. Usually happens twice.
Remote Support by PIN
(Provided by technician)
Support by Phone
If you need me to talk now, click on the Call-Me button below. If I am not available, leave a message, and I will be notified.
You can call the support line directly at 318-290-3160.