Support is generally handled from 8:30 – 5:30 Central time. Clients are provided with a contact procedure (not publicly published) on how to escalate calls in the event of a pressing need.
I generally provide client support via a web-based remote control feature. The client’s staff must initiate the session and has the ability to disconnect at any time. Of course, all of the keystrokes and data transferred during one of these sessions is encrypted.
You can use the form below to get started, or call my support line at 318-290-3160. (If you have not called this line before, you will be prompted for your name.)
- Fill in the form and press Enter Queue.
- The LogMeIn download should start and provide an option for manual downloading.
- Open / Run the downloaded program (usually at bottom of browser but also in the brower’s download list).